Find answers to the most common questions about shopping at Watchio — Pakistan’s trusted store for 100% original branded watches.
Are your watches 100% original?
Yes. Every watch sold at Watchio is 100% original and sourced from authorised distributors. Each timepiece is verified by our experts before dispatch. We never sell replicas.
Do you offer Cash on Delivery?
Yes. We offer Cash on Delivery (COD) across Pakistan. You pay in cash only when your watch is delivered to your doorstep.
How long does delivery take?
Orders are processed within 24 hours and delivered within 2–4 working days nationwide. Shipping is free across Pakistan, and every parcel is fully insured.
Do your watches come with a warranty?
Yes. All watches include a warranty covering manufacturing defects. Please retain your invoice and warranty card for claims.
What is your return policy?
If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos and we will arrange a replacement or refund.
How can I track my order?
Once your order ships, you will receive a tracking number by SMS and email. You can also check the status anytime on our Track Your Order page.